Peruse the list of frequently asked questions below to see if your
question has already been answered. For all other questions, click
here to contact us.
- Affiliate Program
What is the Cellularconcepts.com Affiliate Program?
Answer: The Cellular Concepts Affiliate Program is a true business opportunity for your organization. You can start earning commissions for each phone and accessory sold through referrals generated from your pages by setting up a link to our website from your site.
Why should I sign up for the Cellularconcepts.com Affiliate Program?
Answer: Cellular Concepts, Inc. was founded in 1993 on the principles of complete customer satisfaction and quality products. Our professional teams are here to provide all referral customers a wide range of wireless alternatives for all their communication needs.
In addition, to generate commissions, you can add value and content to your site with special promotions. Cellularconcepts.com offers the largest GSM phone catalog - numerous models from all major manufactures - so your customers are guaranteed to find the product they are looking for.
How do I sign up?
Answer: Sign up here. Once you complete the Cellularconcepts.com Affiliates registration form, you will receive an email from us regarding your participation as an affiliate in our program. Upon approval, your email will contain your username, password and detailed instructions on how to get started.
Is my site eligible to become a Cellularconcepts.com Affiliate?
Answer: We will accept a wide variety of sites into our program. However, we reserve the right to refuse any site that does not comply with our Terms and Conditions.
Can I participate if I live outside the U.S.?
Answer: Any sites in English are eligible to participate in the Cellularconcepts.com Affiliate Program.
I do not have a Web site yet. Can I still apply to be an affiliate with CellularConcepts.com?
Answer: No, you must have an existing Web site in order to become a CellularConcepts.com affiliate partner.
If I have more than one site, can I still become a Cellularconcepts.com Affiliate?
Answer: Absolutely. Just register each of your websites and you can even receive one single payment for all commissions earned from all your sites.
How much will I earn with Cellularconcepts.com Affiliate Program?
Answer: The commissions generated from sales on cellularconcepts.com are US$ 10.00 per phone sale and US$ 3.00 per accessory sold. The more products we sell to the referrals generated from your site, the more commission you will earn from us.
How does Cellularconcepts.com track sales coming from my Web site?
Answer: Cellularconcepts.com uses their own program to track the sales that you refer. This program uses cookies to track advertiser sales and leads. Cookies are used in two stages of tracking: at ad load and when the ad is clicked. The function of these cookies is solely for the purpose of paying affiliates (Website owners) commissions when a consumer makes a purchase.
How long does the Cellularconcepts.com cookie last?
Answer: The Cellularconcepts cookie (a small file stored on the computer of somebody that clicks your affiliate link), last for 60 days. That means that if somebody clicks on your link and does not purchase right away, the will have a cookie with your referral ID on their computer, so if they buy within the next 60 days, you will get credit.
How do I know how much money I have earned?
Answer: At any point, you can log on to our affiliate system to see how your marketing campaign is going. You will also be able to verify your account balance and how many sales you referred at any time through our on-line real time tracking system
When do I get paid?
Answer: You will be paid monthly by check or PayPal when your account reaches a minimum of $25. If your earnings are less than $25, the amount will be carried over to the next month.
What about product returns?
Answer: If a user returns a product for a refund, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited for any commission earned on that transaction.
Where will I find Cellularconcepts.com banners, buttons, and text links?
Answer: Simply log in to your account at http://www.cellularconcepts.com/banners to access the variety of linking options.
How can I change my affiliate account information?
Answer: Simply log in to http://www.cellularconcepts.com/affiliate/login.php, and update your account information.
- B2B
What does B2B stands for?
Answer: B2B stands for "business-to-business," as in businesses doing business with other businesses. The term is most commonly used in connection with e-commerce and advertising, when you are targeting businesses as opposed to consumers.
Is my company eligible to buy from your B2B division?
Answer: As long the company is registered in the USA you will be eligible to purchase from our B2B division.
What does my company need to do in order to get started?
Answer: Please send us your company information, using our B2B application form and we can get you started right away. Or call us at (888) 285-2355 and one of our account executive will be ready to assist you.
Why should I buy through cellularconcepts.com B2B division?
Answer: 1- Companies located in the US receive volume discounts on orders.
2- Credit Card Payment or Purchase Orders are acceptable. Flexible terms payment terms available upon request.
3- Technical support will be available to you to help you out with all your questions and problems (only products purchased from us).
How can I get my company approved to send PO (Purchase orders) and get terms from Cellularconcepts.com?
Answer: In order to do that your credit application must be sent to us and get approved by our credit department. The credit application will be sent to you right after you submit to us your online your B2B application form.
I own a business that sales wireless products; what division should I contact B2B or wholesale?
Answer: If you are wireless retailers, wireless wholesalers or companies that have licenses to sell wireless products, please click here to contact our wholesale division. B2B division is for all other companies registered in the USA that does not have license to sell wireless products
- General
What does GSM Unlocked mean?
Answer: Unlocked GSM phones are wireless phones which are not subsidized or locked by any service provider. That means that the phone will work with any GSM network in the world that carries the modes/frequencies specified for the particular phone. With an unlocked phone you are not restricted to use it with any specific carrier.
Does Cellular Concepts accepts credit card for international orders?
Answer: For all international orders we only accept bank wire transfer.
What does Bluetooth mean?
Answer: Bluetooth™ is an open standard for two-way, short-wave radio communications between different devices. It marks the end of cables and cords between mobile phones, palmtops, portable PCs and printers, for example. Furthermore, Bluetooth™ enables information between such devices to be synchronized. Diary information held on a PDA can be updated automatically when within range of a Bluetooth™-enabled PC. Bluetooth™ is also going to be important for machine-to-machine communications - one of the largest growth areas in telecommunications.
What does GPRS mean?
Answer: General Packet Radio Service (GPRS) is an enhancement to existing GSM and TDMA networks that introduces packet data transmission, enabling "always on" mobility. This means that users can choose to be permanently logged on to e-mail, Internet access and other services, but do not have to pay for these services unless sending or receiving information. When EDGE is added to GPRS, these data rates will increase up to 384kbit/s.
Does Cellular Concepts give price protection on orders place on the web site?
Answer: At Cellular Concepts we give our customers price protection on all orders placed, for a period of 7 days, from date of purchase. Should you find a price change on our site, please notify the customer service department and a refund will be processed for the difference.
What currency does Cellular Concepts works with?
Answer: We work only with US Dollars!
How can I place my order with cellularconcepts.com?
Answer: For your protection, all e-commerce orders are placed online. We have a secure & safe ordering system. All sensitive information e.g., credit card numbers, passwords are encrypted and encoded by a sophisticated technology developed for our website.
All information submitted by you is treated as personal and confidential.
Does a GSM phone work with Sprint Wireless?
Answer: No, you will not be able to use a GSM phone with Sprint Wireless; they use a different technology called CDMA. In order to use a GSM phone you will have to switch over to a carrier supporting GSM technology.
Does a GSM phone work with Verizon Wireless?
Answer: No, you will not be able to use a GSM phone with them. Verizon Wireless uses a different technology called CDMA. In order to use a GSM phone you will have to switch over to a carrier supporting GSM technology.
What are the most used GSM carriers in the USA?
Answer: There are several carriers in the USA that offers GSM services, the most used carriers are Cingular Wireless and T-Mobile.
Does a GSM phone work with Nextel Wireless?
Answer: No, you will not be able to use a GSM phone with them. Nextel uses a different technology called CDMA. In order to use a GSM phone you will have to switch over to a carrier supporting GSM technology.
- Shipping
Does Cellular Concepts ship orders overseas?
Answer: We ship orders to over 200 countries world-wide.
Does Cellular Concepts ship all orders out on the same day?
Answer: Yes, everything that you see on our web site is physically in stock. All orders placed before 3:30pm Eastern Time will be shipped out on the same day as long as we are able to confirm the order with the customer.
Can I track my order?
Answer: Yes, a confirmation that your order was shipped along with a tracking number will be sent to you the next business day.
- Wholesale
What do I need in order to buy from your wholesale division?
Answer: Our wholesale division can only sell to wireless retailers, wireless wholesalers and companies that have licenses to sell wireless products.
Does Cellularconcepts.com wholesale division offer any drop-ship program?
Answer: Yes, we do. Let us be your warehouse! Our drop-ship program is a hassle-free service that allows our warehouse to function as yours. You sell and we deliver! Why should you have 100’s of thousands invested in inventory when we can drop ship a large variety of phones or accessories to your customer for you. To join in the drop ship program please contact us at 1-888-285-2355.
Does Cellularconcepts.com wholesale division ship international orders?
Answer: Cellular Concepts has distribution to over 200 countries world-wide. If you are an international company looking for fulfillment in the United States or to other countries world wide, we are your solution! Our wholesale division is ready to assist all your overseas needs.
Does Cellularconcepts.com have a physical inventory ready to be shipped?
Answer: Yes, we do. We ship out everything on the same day after the sale is completed. Cellularconcepts.com warehouses a wide variety of Motorola, Nokia, Sony Ericsson, Samsung, HP, Siemens, and LG wireless products.
